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Frequently Asked Questions
Below is a list of common faqs we have compiled that will hopefully address any questions you may have.
What is Lucky Comm?
How is Lucky Comm able to give such low rates?
Why choose Lucky Communications?
What is Click4prepaid.com?
How does Click4prepaid.com work?
How do I benefit from using Click4prepaid.com?
Is the Click4prepaid.com website safe?
Are there any hidden fees in Click4prepaid.com service?
Is their any expiration to my account?
How is usage calculated?
How will I know if my credit has expired?
How soon can I use the Click4Prepaid service?
Can I use this service from other countries?
Troubleshooting Hints
What is Lucky Comm?
Lucky Comm is the brand name for Lucky Communications, Inc.'s Prepaid Phone Card service. Lucky Comm has been providing long distance users reliable yet affordable means of long distance communication since 2000. We are not only a service provider but also a solutions provider.
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How is Lucky Comm able to give such low rates?
Prepaid phone cards have generally been much cheaper than regular long distance service for many reasons. Lucky Comm can offer such low rates because:
- We also prepay like you. We buy wholesale "minutes" from the carriers, thus they give us wholesale rates, which are much cheaper than an individual long distance account.
- Less marketing expenses. We rely on agents and word of mouth to sell our cards. The major carriers that advertise on TV commercials, billboards, radio, etc. spend millions on advertising campaigns, thus they have to recover those expenses in the rates they charge you.
- We are debt free. All of our equipment has been fully paid. Other start-up or fly-by-night carriers are debt loaded meaning high interest expenses that must be covered
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Why choose Lucky Communications?
Go with a company you can trust. We are customer satisfaction based company and our track record shows it. Please view our testimonials at Bizrate.com to
see some feedback from true life customers. Very few providers can back up their claims of customer satisfaction like us..
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What is Click4prepaid.com?
Click4prepaid.com is your one stop online Internet portal for recharge and purchase of Lucky Comm Prepaid Telecom Service. We are the first and only online prepaid store to offer an agent program to benefit you the frequent user with our unique Lucky Referral Program.
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How does Click4prepaid.com work?
Just sign up and setup your own Click4prepaid account. Within minutes you're ready to go. Once your user account name and password has been setup, you can recharge any current Lucky Comm phone card, or purchase a new virtual phone card. Having a user account established with Click4Prepaid also sets you up to join our Lucky Referral program at no extra cost. Your free mail account can serve to help generate referral messages to bring in your own new customers.
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How do I benefit from using Click4prepaid.com?
Prepaid phone cards have been popular for years because of their low rates and the concept of portable long distance service in your pocket. Unlike regular direct dial long distance, phone cards do not rack up bills, no taxes and they help you budget your phone use. You can use them from any touchtone telephone; all you need is your unique pin number. You also benefit from the Lucky Referral Program. Lucky Communications wants to deliver you an opportunity to benefit from the profitable long distance market by offering our special program.
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Is the Click4prepaid.com website safe?
Yes. We have the up to date security encryption programs to protect your transactions through the Internet. Even while you're logged on to the Click4prepaid.com user website your connection is being protected by a 128bit encryption using a Verisign certificate.
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Are there any hidden fees in Click4prepaid.com service?
No hidden fees at all. No maintenance fees, account fees, or monthly fees whatsoever.
You are welcomed to check your call history to see line item charges for all your calls.
You will never have to worry about losing minutes again.
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Is their any expiration to my account?
Cards over 3 months old with call credit under 25ยข will be cancelled. Cards that have unused credit will be canceled 1 year after date of purchase. Each time you purchase a new card, this one-year expiration is reset. All we ask is to abide to our terms of service agreement, and your account will be maintained accordingly. Visit our Terms of Service Agreement section for complete details.
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How is usage calculated?
Usage is calculated in 60 second or 1-minute increments. Partial minutes are rounded to the next full minute. Your account balance is recorded in US currency and usage charges are based upon the proper per minute rate to the destination country.
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How will I know if my credit has expired?
Our system will notify you when you have 1 minute left on your account. The call will be disconnected after your last minute and you will have the option to recharge your account within 3 months.
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How soon can I use the Click4Prepaid service?
As soon as your account is created and your first purchase of our prepaid virtual phone card is established. No need to wait for any representative or account approval, the service is fully automated just fill out the form receive your pin # and you're good to go.
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Can I use this service from other countries?
Yes you surely can. Although Click4prepaid only offers phone card service from the 50 United States, i
f you live outside of the United States and have an Internet connection or a cell phone with SMS-Text to email,
you can access our service using our callback feature. With this unique feature, the system can call you in your
home country and provide you with access to our service as though you were calling from within the United States.
Because of the increasing demand and inquiries on this features, we have setup
a seperate website describing the feature. Please go to http://callback.click4.com for complete details.
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Troubleshooting Hints
What do I do if the system says I have an invalid pin number?
Rotary phone perhaps? Or pulse mode on your phone. Make sure you are using a touch-tone telephone. Try testing your phone by pressing the 7 key. You should hear a single beep instead of small clicking sounds. If you do not hear a steady beep sound make the proper adjustments to your phone to get tone sounds or try using another phone.
Misdialed Pin number - Try entering the pin again slowly and carefully.
You are already connected to our system with your pin number - our system does not allow simultaneous use of accounts. Perhaps you or someone else used the phone card and it is still connected to our system. Hang up the phone, wait at least 30 seconds to let the system reset your account.
What if I am missing minutes?
Sometimes foreign carriers make it difficult to get proper call answer detection. A call is sometimes reported to our system as answered even though it went incomplete. Contact customer service immediately, your account will be analyzed and credited if there was a system malfunction.
My Call will not complete, I keep getting busy signals or just "dead air"?
In order to provide you the lowest long distance rates our system automatically searches for a LCR (Least Cost Route) to complete your call. There are times heavy call volume can tie up these high traffic lines. Continue to reattempt your call and if the trouble persists for more than a 30 minute timeframe, contact our customer service and we will try our best to reroute your call through one of our other reliable call routes.
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